We hope you are delighted with your purchase from Regal Lager, but if f you aren't completely satisfied, we will make every effort to ensure your experience with Regal Lager is a pleasant one.
New and unused products in the original unopened and undamaged retail packaging may be returned for up to 30 days from the purchase date for a full refund. Please note that a 20% restocking fee will be applied to all new merchandise returned in an opened or missing box. You are responsible for any shipping charges incurred to get the product returned to us.
Return Policy Exceptions
All diaper and potty product sales including Bambino Mio, Dékor, and My Carry Potty are final due to health and hygiene reasons. No refunds or store credits are available on any of these purchases. Please be aware that Regal Lager reserves the right to refuse any return if they do not meet our return requirements.
To Return an Item
- Call our Customer Service Department to aquire a Return Authorization (RA) Number, toll free at 1-800-593-5522.
- Repack the item in its original box or packaging, and clearly mark the your RA Number on the outside.
- Consider insuring your package in case it is lost or damaged in transit. Regal Lager cannot be responsible for items that do not arrive at our warehouse.
- Ship your return with pre-paid shipping to:
Regal Lager Returns
3350 Town Point Drive, Ste. 100
Kennesaw, GA 30144
Call our Customer Service Department at 1-800-593-5522, Monday – Friday, 8:30 am – 5:30 pm if you have any further questions.